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As an enhancement to our full 3-year product warranty, 3PAR® offers a simple approach to maintenance services for InServ® Storage Server hardware, the InForm® Suite of software applications, and any optional 3PAR software products you have purchased.
Our maintenance and support pricing structure is based on the number of controller nodes and/or drive chassis in your InServ Storage Server to make budgeting annual maintenance costs easy and predictable. Capacity expansions of additional disk drives do not require additional maintenance fees.
| Maintenance Services—How it Works |
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3PAR WARRANTY
Included with the 3PAR InServ® Storage Server
- 4-business-hour targeted response, Monday-Friday*, 8am–5pm (local time)
- 3-year hardware warranty includes 3 years of onsite parts replacement
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3PAR SUPPORT AND MAINTENANCE AGREEMENTS
Contact your 3PAR Account Representative for more information on these hardware and software support and maintenance agreements, including pricing and scheduling.
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HARDWARE MAINTENANCE
- 24x7 Warranty Uplifts support for the InServ Storage Server
- 4-hour targeted response time
- 3-year agreement
- 4th year extended maintenance
- 5th year extended maintenance**
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SOFTWARE SUPPORT
InForm® Suite Software Support
- 24x7 remote telephone support for the InForm Operating System Suite
- InForm Suite software updates
- 1-year agreement
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3PAR ADDITIONAL SOFTWARE SUPPORT
Based on additional software products purchased from 3PAR
- 24x7 remote telephone support for additional 3PAR software
- Software updates for additional 3PAR software products
- 1-year agreement
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*Excludes local holidays.
**Availability subject to system evaluation. |
Supplementary Support and Maintenance Services
In addition to the maintenance and support service agreements offered, 3PAR also provides the following one-time or periodic services:
- InServ installation services
- Hardware upgrade installation services
- Relocation services
Contact
your 3PAR Account Representative for more information on these services, including pricing and scheduling.
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