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Moving a step ahead.
The 3PAR® Service Tools platform represents a multi-million dollar investment in developing a customized support delivery solution. These smart technologies are designed around automation and leverage the virtualization features of the InServ® Storage Server platform to minimize human intervention and reduce human error. The Service Tools platform was developed and integrated into the InServ during the design phase to ensure that automation, analysis, and notification would be part of the overall product and service value proposition.
Proactive monitoring and automated analysis allows 3PAR to identify and resolve issues before they can become problems. Expedited file transfer and response times combine with this reduced potential for human error to deliver smart, fast, and proven support.
Advanced Leverage
The 3PAR Service Tools Platform consists of an advanced toolset used at both the customer site and at 3PAR Central .
3PAR Service Tools Platform
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Customer Site Service Tools
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3PAR Central Service Tools
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Event filtering
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File catalog and storage
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Intuitive service GUI
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File analysis and file analysis display
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Dark site local notification
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Error notification by email, fax, or page
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System health check
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Transfer of firmware uploads
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Point-and-click maintenance
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Scheduling of firmware uploads
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Staged software updates
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Site profile
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