Smart. Fast. Proven.

3PAR® delivers rapid, proactive response and demonstrated, world-class global support through a smart, fast, and proven support infrastructure.

3PAR Customer Services gets it right with a combination of expert personnel, automated analysis, reporting, and service routines, and integrated support processes to expedite the overall problem resolution process.

		Centralized Service and Support —3PAR Central is the centralized support infrastructure that enables 3PAR to take full ownership of the support process to ensure rapid problem resolution and an excellent customer experience, every time.
		Global Support Delivery —3PAR's Global Support infrastructure leverages advanced system and support architectures for fast, predictive response and remediation. This includes a self-healing array with advanced error isolation and secure networking to centralized experts for diagnosis, escalation, repair, and performance of onsite hardware maintenance.
		3PAR Service Tools Platform —The 3PAR Service Tools platform consists of an advanced toolset that is integrated into both 3PAR Central and the customer site. These smart technologies are automated and designed to leverage the internal virtualization features of the InServ® Storage Server to minimize human intervention and reduce the potential for error.
		Collaborative Support Network —The 3PAR support model engages Authorized Service Providers, Alliance Partners, and TSANet (the Technical Support Alliance Network, representing a community of 100+ members worldwide) for seamless support across multiple vendors. This support model ensures that the appropriate technical resources are expedited to enhance the overall problem determination and resolution process.
		Maintenance and Support Services —Maintenance and Support Services—3PAR offers a simple approach to maintenance services for InServ Storage Server hardware, the InForm® Suite, and any optional 3PAR software products you purchase.